Terms & Conditions, Refund Policy, Pricing & Promotion Policy.
The following terms of service (these "Terms of Service"), govern your access to and use of the Mukkle website, including any content, functionality and services offered on or through www.mukkle.com (hereinafter referred to as “the site”).
are members who purchase services on Mukkle.
are disagreements experienced during an order between a Buyer and a Seller on Mukkle.
are users who offer and perform services through Mukkle.
Changes to Terms of Service
We may make changes to these Terms of Service from time to time and notify you of such changes by posting the revised version of these Terms of Service on the site. Your use of the Site now and your use following any amendments to these Terms of Service will constitute your acceptance of such amendments made by us.
Use of and Access to the Site
This Site is offered and available to Members who are 18 years of age or older. By using this Site or opening an account, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. You also agree to be bound by these Terms of Service.
We reserve the right to restrict your access to the Site or part of it and we reserve the right to suspend or de-activate your account at any time (including where you breach any of these Terms of Service).
Only registered Members may buy and sell on Mukkle. Registration is free.
Your permission to use the Site is personal to you and non-transferable. Your use of the Site is conditional on your compliance with the rules of conduct set forth in these Terms of Service and you agree that you will not:
i. Use the Site for any fraudulent or unlawful purpose;
ii. Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;
iii. Impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site;
iv. Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks;
v. Transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful, invasive or intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
vi. Publish or post other people's private and confidential information..
vii. Solicit, exchange or otherwise make available adult oriented or pornographic materials and services.
viii. Reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;
Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site.
ix. Remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site;
x. Frame or mirror any part of the Site without our express prior written consent;
xi. Create a database by systematically downloading and storing Site content;
xii. Use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent.
Member Conduct and Protection
Mukkle does not provide any guarantee of the level of service offered to Buyers. Mukkle does not provide protection for Members who interact outside of the Mukkle platform. All information and file exchanges must be performed exclusively on Mukkle's platform.
Members confirm that whatever information received from other members, which is not public domain, shall not be used for any purpose whatsoever other than for the business transaction initiated on Mukkle. Any Members who engage and communicate off of Mukkle will not be protected by our Terms of Service.
Discrimination against a member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
Members may not submit proposals or solicit parties introduced through Mukkle to contract, engage with, or pay outside of Mukkle.
Member Content refers to the content added by members as opposed to content created by the Site. All content uploaded to Mukkle by our Members (Buyers and Sellers) is Member Content. Mukkle does not check Member uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.
We will use reasonable efforts to ensure that the Site is available at all times. However, we do not guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. In particular, the Site may be unavailable during periods when we are implementing upgrades to or carrying out essential maintenance on the Site.
Your Account Security
In using this site, you are responsible for maintaining the confidentiality of your user credentials including your username, account details and password. You agree to accept responsibility for all activities that occur using your user credentials.
The intellectual property rights in the Site and all of the text, pictures, videos, graphics, logos and other content made available on it are owned by Mukkle and our licensors and are protected by the relevant copyright and trademark laws of Jamaica. You may not print or otherwise make copies of any such content without our express written permission. Our trademarks and other brand indicia may not be used in connection with any product or service without our express authorization in writing. All other trademarks not owned by us that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
When purchasing works which may be copyrighted or trademarked through Mukkle, unless clearly stated otherwise on the Seller’s page, when the work is delivered, and subject to payment, the Buyer is granted all intellectual property rights, and the Seller waives any and all economic/exploitation rights and moral rights therein.
Sellers should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Sellers for the purpose of delivering the ordered work, and to protect such confidential information from unauthorized use and disclosure. Therefore, Sellers agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Sellers specifically agree to:
i. maintain all such information in strict confidence;
ii. not disclose the information to any third parties;
iii. not use the information for any purpose except for delivering the ordered work; and
iv. not to copy or reproduce any of the information without the Buyer’s permission.
Mukkle does not sell or rent members’ personal information to third parties for their direct marketing purposes without explicit consent of members and does not disclose it to others except as disclosed in this Policy or required to provide you with the services of the Site and mobile applications and its related sites, applications, services and goods or any other Site, meaning - to allow you to buy, sell, share the information you want to share on the Site; to contribute on the forum; pay for products; post reviews and so on; or where we have a legal obligation to do so.
We collect information that you provide us or voluntarily share with other users, and also some general technical information that is automatically gathered by our systems, such as IP address, browser information and cookies to enable you to have a better user experience and a more personalized browsing experience.
We will not share information that you provide us in the process of the registration - including your contact information - except as described in this Policy.
Information that you choose to publish on the Site (photos, videos, text, music, reviews, deliveries) - is no longer private, just like any information you publish online.
Technical information that is gathered by our systems, or third party systems, automatically may be used for Site operation, optimization, analytics, content promotion and enhancement of user experience. In accordance with applicable local law, we may use your information to contact you - to provide notices related to your activities, or offer you promotions and general updates, but we will not let any other person, including sellers and buyers, contact you, other than through your user profile on the Site.
Your personal information may be stored in systems and may be processed by third party service providers acting on our behalf.
We operate secure data networks which comply with the industry standards for information systems security. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by users. Notwithstanding the foregoing, every reasonable effort will be made to secure your data but we cannot guarantee that the information you share will be secure during transmission to our web-servers.
The Seller shall provide the personnel and resources necessary to perform the services offered by him/her and shall, at no additional cost to Mukkle, obtain all certificates, licences, training and permits required, if any, for the performance of the services herein and for compliance with all applicable laws, rules and regulations. The Seller warrants that all personnel engaged in providing the Services offered by the Seller shall be qualified to perform the Services and shall be properly licensed and otherwise trained and authorized to do so under all applicable laws, if any.
The Seller is responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services. The Seller agrees that his/her services are being provided in his/her own right and not as an employee or agent of Mukkle.
The Seller agrees that Mukkle shall have no liability or responsibility for the withholding, collection or payment of any taxes, employment insurance premiums or Pension Plan contributions on any amounts paid by Mukkle to the Seller or amounts paid by the Seller to its employees or agents.
Sellers warrant that any content included in their work shall be original work conceived by the Sellers and shall not infringe any third-party rights, including, without limitation, copyrights, trademarks or service marks. In the event that the work is not original, the Sellers represent and warrant that they hold a valid license to use such work.
The Seller agrees to indemnify Mukkle from any and all claims in respect to Mukkle’s failure to withhold and/or remit any taxes, employment insurance premiums or Pension Plan contributions.The Seller agrees that he/she will not be qualified to participate in or to receive any employee benefits that Mukkle may extend to its employees.
The Seller has no authority to and will not exercise or hold itself out as having
any authority to enter into or conclude any contract or to undertake any commitment or obligation for, in the name of or on behalf of Mukkle.
The Seller must fulfill his/her orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status.
The Seller shall make good every defect of which it is notified of by the Buyer within fourteen (14) calendar days of said notification or such other period as may be agreed by the Parties.
The Buyer may report any defect with the product or work done, provided that such report is made withing ten (10) calendar day of receiving the product and/or services.
Buyers may not offer direct payments to Sellers using payment systems outside of the Mukkle platform.
Buyers may not offer Sellers to pay, or make payment using any method other than through the Mukkle.com site. If you are asked to use an alternative payment method, please report it immediately.
Buyers may pay on Mukkle in several different currencies. Unless stated otherwise, the Buyer is charged in the currency displayed on the payment page. All currency exchange services in connection with payments and withdrawals in local currencies are performed by Mukkle’s Payment Services Providers.
If you paid for an Order in a currency other than the Jamaican Dollar and your Order was later cancelled for any reason, the amount returned to your Mukkle Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same Jamaican Dollar value.
Mukkle serves as the Seller’s limited authorized payment collection agent solely for the purpose of accepting payments from Buyer, and remitting those payments to Seller. The Buyer’s payment obligation to the Seller will be satisfied upon receipt of payment by Mukkle and Mukkle is responsible for remitting the funds to the Seller in the manner described herein. In the event that Mukkle does not remit any such amounts to the Seller, the Seller will have recourse only against Mukkle and not the Buyer directly.
In most locations, payment for services on Mukkle can be made by using one of the following payment methods: Visa Debit Card, Credit Card or PayPal.
By using any payment method and/or providing payment details for making purchases on Mukkle, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on Mukkle; and (d) such actions do not violate any applicable law.
The Buyer shall pay the Seller the amount specified in the order inclusive of Government Consumption tax (GCT) or any other tax depending in addition to the price shown on the site in the currency specified and through the mukkle website. Mukkle shall pay the Seller seventy-five per cent (75%) of the cost of the service provided on receipt of a confirmation that the job was completed by the Seller. The remaining twenty-five percent (25%) shall be retained by mukkle as our portion for facilitating the business transaction.
The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.
Disclaimer of Warranties
Your use of the site, its content and any services or items obtained through the website is at your own risk. The site, its content and any services or items obtained through the website are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. Neither Mukkle nor any person associated with Mukkle makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the website. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.
Electronic Communication and Indemnity
The Site has features that allow you to communicate with us electronically. By using the Site, you consent to receive communications from us and provide us with information and instructions electronically and indemnify us and otherwise hold us harmless from and against any claims, loss or damage, costs and expenses which may arise as a consequence of the use of such electronic communications. Electronic communications include electronic mail, authorizations, instructions, data and notices posted by you or us to and on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you and that you provide to us electronically satisfy any legal requirements that such communications be in writing.
Mukkle retains the right to use all published delivered works for Mukkle marketing and promotion purposes.
Buyers of this website agree to indemnify and hold harmless Mukkle and its members, managers, directors, officers, employees and affiliates from and against all taxes, losses, damages, liabilities, costs and expenses, including attorneys’ fees and other legal expenses, arising directly or indirectly from or in connection with:
Mukkle.com does not refund payments made for cancelled orders back to your payment provider automatically. Funds from order cancellations are refunded to the buyer's balance as credit and are available for future purchases on Mukkle.com. Funds returned to your balance from cancelled orders will not include processing fees paid.
Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will be refunded along with your deposit.